Elo Coffee Co — Shipping Policy 

Processing Time 

Every order is roasted, packed, and shipped with care. Please allow one to four business days from the time you place your order for it to leave our hands and enter the shipping carrier’s network. 

Order Confirmation 

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your door. 

Delivery Times 

Delivery times vary depending on your location and the shipping method selected at checkout, and are separate from our processing window above. Please factor in both processing time and carrier transit time when estimating when your coffee will arrive. 

Shipping Delays 

Occasionally, factors outside our control — weather, carrier delays, or high order volume around holidays — can affect delivery times. We appreciate your patience in these situations and are happy to help track down a delayed package if needed. 

Incorrect Address 

Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address provided by the customer, reshipping costs will apply — see our Return & Refund Policy for details. 

Questions?

If you have any questions about the status of your order, reach out to us at hello@elocoffeeco.com and we’ll be glad to help.