Elo Coffee Co — Return & Refund Policy

We want every order from Elo Coffee Co to arrive fresh and correct. Here’s how we handle shipping issues, damages, and refunds. 

Incorrect Shipping Address

If a package is returned to us because it was sent to the wrong address, we’ll look at how that happened. In cases where the address was entered incorrectly at checkout, the post office sends the package back to us, and we have to purchase a new shipping label to send it back out — that reshipping cost falls to the customer, since the error originated on their end. 

Lost Shipments

If your order goes missing in transit and the carrier confirms a “no delivery” status, we’ll reship your order at no charge to you. 

Damaged or Incorrect Items 

Please check your order as soon as it arrives. If anything is damaged or you received the wrong item, contact us right away so we can look into it. Once confirmed, we’ll send a replacement at no cost — no need to return the damaged item. 

Satisfaction Guarantee 

Not loving the coffee you received? Let us know. Reach out to our customer service team with your order number, and we’ll send a replacement bag or help you try a different roast. Your experience with our coffee matters to us, and we’ll work with you to get it right. 

Refunds 

Because coffee is a perishable food product, we’re unable to offer refunds or accept returns on coffee once it has shipped. This policy reflects standard food safety regulations for consumable goods.

Canceling an Order 

If your order hasn’t entered fulfillment yet, you can cancel it for a full refund. Once an order has moved into fulfillment, we’re no longer able to cancel or refund it — at that point it’s already being prepared for shipment. 

Questions? 

If you run into any issue with your order, reach out to us at hello@elocoffeeco.com and we’ll help sort it out.